{"company":"OOB Consulting","language":"en","website":"https://oobconsulting.com","contact_email":"success@oobconsulting.com","services":[{"id":"salesforce","name":"Salesforce solutions","description":"OOB Consulting is a Salesforce partner in Lebanon, helping businesses across EMEA implement and improve their CRM. Connect sales, customer service, marketing and operations through a solution designed around your users, data and existing systems.","url":"https://oobconsulting.com/en/services/salesforce/"},{"id":"sales","name":"Sales automation","description":"Give your sales team a shared view of leads, accounts and opportunities in Sales Cloud. We configure ownership, follow-up, quotes and forecasts around your sales process, and connect the channels that feed it.","url":"https://oobconsulting.com/en/services/salesforce/sales-automation/"},{"id":"service","name":"Customer service","description":"Bring customer requests, conversations and phone calls into one Salesforce workspace. We configure case management, Omni-Channel routing and telephony (CTI) integrations so your team can see the customer history and take the next step.","url":"https://oobconsulting.com/en/services/salesforce/customer-service/"},{"id":"marketing","name":"Marketing automation","description":"Connect marketing automation to Salesforce so campaign responses become timely, informed follow-up. We configure audiences, journeys, lead scoring and sales handover for consumer or business customers, using Salesforce marketing products or compatible tools already in place.","url":"https://oobconsulting.com/en/services/salesforce/marketing-automation/"},{"id":"customization","name":"Customization & automation","description":"Some processes need more than a standard screen. We extend Salesforce with applications, workflows and interfaces designed around the way your business operates.","url":"https://oobconsulting.com/en/services/salesforce/customization-automation/"},{"id":"support","name":"Support & improvement","description":"An existing Salesforce environment needs attention as people, processes and integrations change. We help you understand the issues and plan practical improvements.","url":"https://oobconsulting.com/en/services/salesforce/support-improvement/"},{"id":"integrations","name":"Integrations & data","description":"Integration is a core part of our work. We connect Salesforce, mobile apps, websites, messaging and business systems so the right information reaches the right place.","url":"https://oobconsulting.com/en/services/integrations-data/"},{"id":"mobile","name":"Mobile solutions","description":"We develop iOS and Android applications for customers, commerce and field teams. Native or cross-platform, the app connects to Salesforce and your other systems with the sign-in, offline behaviour and device features its users need.","url":"https://oobconsulting.com/en/services/mobile-apps/"},{"id":"ai","name":"AI solutions & agents","description":"We build AI agents that research prospects, help sales teams follow up and handle customer questions. Each agent connects to the data and tools it needs, with limits on what it can do on its own.","url":"https://oobconsulting.com/en/services/ai-solutions/"},{"id":"enterprise","name":"Enterprise solutions","description":"Manage purchasing, sales, stock and approvals across your teams. We build applications on Salesforce or alongside your existing systems, with portals and mobile access where they are needed.","url":"https://oobconsulting.com/en/services/enterprise-solutions/"},{"id":"ecommerce","name":"Ecommerce","description":"We build ecommerce websites and mobile apps for selling to consumers (B2C), businesses (B2B), or both. We connect the shopping experience to customer records, stock and order processing.","url":"https://oobconsulting.com/en/services/ecommerce/"},{"id":"customerData","name":"Customer data unification","description":"Connect customer records, purchases and interactions with Salesforce Data 360. Recognise the same customer across your systems and give marketing, sales, service and AI agents the context they need.","url":"https://oobconsulting.com/en/services/salesforce/customer-data-unification/"},{"id":"portals","name":"Customer & partner portals","description":"Build a branded customer or partner portal with Salesforce Experience Cloud, or connect a custom portal where that fits better. Give users a place to submit requests, follow progress and access the records relevant to them.","url":"https://oobconsulting.com/en/services/salesforce/customer-partner-portals/"},{"id":"salesforceAi","name":"AI agents in Salesforce","description":"Add AI agents to the sales and service work your team already manages in Salesforce. We configure the information they can use, the actions they can take and when they should ask a person to step in.","url":"https://oobconsulting.com/en/services/salesforce/ai-agents/"},{"id":"software","name":"Custom software solutions","description":"We build web applications and internal tools for work that your existing software does not cover. We can start from a new idea, add features to an application or connect it to Salesforce and other systems.","url":"https://oobconsulting.com/en/services/custom-software/"},{"id":"analytics","name":"Data analytics","description":"We turn data from Salesforce and your other business systems into reports your teams can use. Track sales, marketing, service and operations without having to piece everything together in spreadsheets.","url":"https://oobconsulting.com/en/services/data-analytics/"},{"id":"training","name":"Salesforce training","description":"Practical Salesforce training built around your team’s work. We use familiar tasks and examples to help users, managers and administrators understand the system and use it with confidence.","url":"https://oobconsulting.com/en/services/salesforce/training/"},{"id":"partners","name":"Delivery partnerships","description":"We work alongside Salesforce partners on configuration, custom development, integrations and data. Bring us in for a specific part of a project or as part of a larger implementation team.","url":"https://oobconsulting.com/en/services/partners/"},{"id":"payments","name":"Payment solutions","description":"We integrate payment gateways with websites, mobile apps and Salesforce. Give customers a clear way to pay, then keep your team informed about successful payments, failures and refunds.","url":"https://oobconsulting.com/en/services/payment-solutions/"},{"id":"inventory","name":"Inventory management solutions","description":"We build inventory workflows for purchasing, receiving, sales and stock movements. Connect them to Salesforce, your website and mobile apps so teams work from the same product and stock records.","url":"https://oobconsulting.com/en/services/inventory-management/"}],"enquiry_submission":{"available":false,"website_form_available":true,"environment":"production","human_review_required":true,"captcha_required":true,"form_preparation_is_submission":false,"automated_submission_status":"not_implemented","next_step":"Ask the user before sharing contact details. Direct them to the OOB contact form for review and submission. Automated submission is not enabled."}}