Build loyalty with every interaction and easily deliver the instant, personalized customer service that drives growth and exceeds customers expectations with the #1 CRM Salesforce Service Cloud.
Help your service teams work faster, no matter where they are.
Salesforce Service Cloud allows you to resolve cases faster using a suite of intelligent productivity tools that give customer service agents a complete, shared view of every customer and interaction.
Provide instant support with self-service portals.
Scale your customer service and support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Embed AI-powered chatbots to resolve customer issues quickly.
Support customers on any channel, at any time, at scale.
Be there for customers in their moment of need on the messaging customer service channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Easily provide one-on-one support or scale support with the CRM built-in, AI-powered chatbots.
Keep pace with your customers with a complete service platform.
Build customer service — the way your customers want it — into every part of your business, with the extensible, flexible cloud platform that allows you to quickly deploy the latest CRM service innovations and realize ROI fast.
Let service insights inform your entire business. And vice versa.
Easily share data and get complete customer insights across sales, customer service, marketing, and even from technicians in the field.
Deliver trusted and efficient service in the field.
Streamline your field service operations with CRM solutions for every industry and role. Deliver outstanding customer service by giving your field agents, dispatchers, and technicians the tools they need to complete cases the first time.
Deliver more intelligent, satisfying self-service with Chatbots.
Build and manage Einstein Bots to ease the load on your service agents. Bots can handle routine requests and free your agents to handle more complex issues. Bots also gather pre-chat information and save time.
Get a next-level digital engagement channel: WhatsApp
With over 2 billion monthly users and 65 billion daily messages, WhatsApp is the world’s most popular messaging app, and it’s integrable with your CRM!